Frequently Asked Questions
Do you offer free shipping?
Yes, we provide free standard shipping on all orders.
What is your return policy?
Eligible unused products may be returned within 30 days. Non-defective returns are subject to a 25% restocking fee. See full policy here.
Can I speak to someone directly if I have questions about a product or order?
Absolutely! We offer US-based customer support via email, phone, and online chat. We are here to ensure all your questions are answered before and after your purchase.
When will I receive my order?
Orders are processed and shipped in 1-3 business days. Transit time is typically 5-8 business days.
What payment methods can I use?
We offer the following payment methods:
- Credit card (Visa, Mastercard, American Express, Discover, Diner's Club)
- Apple Pay
- Google Pay
- PayPal
- Shop Pay (financing option available)
Do you offer a financing option?
Yes, there is a payment installment program that is offered through Shop Pay for qualified buyers.
Where do you ship to?
We ship to all physical addresses within the Continental US (excludes Hawaii and Alaska.)
Where do your products ship from?
All orders are shipped from warehouses within the United States.
How do I know if a product will fit in a certain space?
We invite you to send over your room dimensions and the product you are interested in. We will verify that it fits and functions properly within your space. Additionally, each product listing includes detailed specifications and dimensions for your review.