Return and Refund Policy

Effective Date: July 12, 2026

1. Overview

Legacyhavensuites.com is owned and operated by LEGACY HAVEN SUITES LLC. At LEGACY HAVEN SUITES LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through legacyhavensuites.com.

Summary

Return window: 30 days (damaged items, defective items, or incorrect items must be reported within 7 days of delivery)
Return eligibility: Accepts returns for defective, damaged, and non-defective products if they meet policy conditions
Return shipping: Seller is responsible for return shipping costs
Restocking fee: Up to 25% of the product price for items that are not damaged or defective

2. Contact Information

To start a return or report a damaged or defective item, please email us:

Email: support@legacyhavensuites.com

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect and is reported to us within 7 days of delivery
Non-defective and non-damaged items must be returned within 30 days of delivery
The item is unused, uninstalled, and in new condition and includes all original packaging and accessories

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Please include:

Order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and provide you with instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns will receive a prepaid shipping label. Please use the provided label and ship the item within 7 days. If you send an item back without using the provided label, we may not be able to reimburse you for shipping costs.

Restocking Fee: All non-defective and non-damaged items that are returned are subject to a 25% restocking fee. This amount will be deducted from your refund total.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm if a refund or replacement applies
Refunds are issued to the original payment method within 7 business days after review and approval of policy conditions

7. Exchanges

We cannot accept exchanges for non-defective or non-damaged products. They are still eligible for return under our standard return policy.

8. Non-Returnable Items

We cannot accept returns for the following:

Damaged items reported after 7 days of delivery
Items damaged due to misuse or neglect
Personalized, custom-made, or perishable goods
Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
Gift cards and downloadable digital items

9. Cancellations

Orders may be canceled before shipment for a full refund (orders are processed and shipped in 1-3 business days)
Once shipped, cancellations are not possible. You must follow the return process outlined above.