Shipping policy

Effective Date: July 12, 2026

1. Introduction

Legacy Haven Suites is owned and operated by LEGACY HAVEN SUITES LLC. At Legacy Haven Suites LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on legacyhavensuites.com.

Service name: Standard Shipping
Price: Free Shipping on Orders Over $100 Within the Continental U.S. (Excludes AK/HI) and $14.99 Shipping Fee for Orders Under $100
Processing time: 1 to 3 business days
Transit time: 5 to 8 business days
Destination: Continental United States (excluding Hawaii and Alaska)
Coverage: All products (in the case a certain item has a delivery timeline outside of this policy, it will be listed on its product page)

2. Shipping Destinations

United States

We currently ship to physical addresses within the Continental United States (we are unable to ship to Hawaii or Alaska)
We are unable to ship to P.O. boxes

3. Shipping Costs

Standard Shipping: Free on all orders over $100 that are shipped within the Continental United States (excludes Hawaii and Alaska.) Orders under $100 will have a $14.99 shipping fee.

All shipping costs are shown at checkout. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is six to eleven business days from time of order. This total includes processing time and carrier's transit time. Business days are considered Monday through Friday and holidays are excluded.

*** If an item has a total delivery time that exceeds our standard timeline, it will be listed on the product page and will have precedence over our standard policy.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Insurance

Shipments are insured against loss or damage. Please contact us if there is an issue.

6. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your order exceeds the expected delivery timeline, please email us at support@legacyhavensuites.com.

Marked delivered, but package was not received

Confirm the shipping address
Check with neighbors or building management
Contact us so we can assist with a trace

Damaged packages

Contact us within 7 days at support@legacyhavensuites.com
Send photos of the packaging and the product
Include your order number in the email

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

Return shipping: Supplier pays return shipping costs
Refund timing: Refunds are processed within 7 days after the return is received. Refunds are processed to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for orders shipped to incorrect destinations due to inaccurate entry at time of order. If you see an address was entered incorrectly after order is placed, please email us immediately at support@legacyhavensuites.com to help resolve the issue.

If we receive an order that was sent back by the carrier due to an incorrect address, we will contact you to arrange a reshipment and applicable fees may apply.